Jubali Privacy Policy — Your Data, Our Responsibility

1 Introduction

Jubali (jubali.onl) is a trusted online gaming platform in Bangladesh. We understand how valuable your personal information is, and keeping it safe is our top priority. Jubali's privacy policy explains exactly what data we collect, how we use it, how long we retain it, and the steps we take to keep your information secure.

By accessing Jubali or creating an account, you agree to this privacy policy. If you disagree with any part of this policy, please reach out to our support team.

2 What Data We Collect

We collect the following types of information at various points while you use the Jubali platform. There is a specific reason behind each piece of data we collect, and it is used to provide you with a better experience.

We never collect additional information without your consent. If we ever need anything beyond what is standard, we will inform you directly.

3 How Your Information Is Used

Jubali uses your information only for the purposes listed below. We never use your data for any other purpose without your consent:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To handle your complaints, questions, and requests.
• Fraud Prevention: To detect and stop suspicious activity.
• Service Improvement: Analytics to improve your experience.
• Promotions: To send you bonuses and offers tailored to your preferences (you can opt out at any time).
• Legal Obligations: To comply with applicable laws and regulatory requirements.

4 Data Retention & Duration

How long Jubali retains your data depends on the type of information and applicable legal requirements. We never hold on to data longer than necessary.

• Data for active accounts is retained for the lifetime of the account.
• Financial transaction records are retained for up to 5 years after account closure, as required by law.
• Gaming history is accessible for up to 90 days.
• Data from inactive accounts is automatically archived after 12 months.
• Certain data may be retained for an extended period at the request of law enforcement authorities.

5 Sharing Information with Third Parties

Jubali may share information with third parties in limited circumstances. This is always based on security or legal requirements, never for commercial purposes.

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to confirm transactions.
• Law Enforcement: Information may be disclosed in response to a court order or other legal obligation.
• Technology Service Providers: Trusted providers of server hosting and security services.
• Audit & Compliance: For audits required by the licensing authority.

Your personal information is not shared with any parties beyond those listed above. We do not share your data with advertisers or marketing companies.

6 Cookie Policy

The Jubali website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Used to understand site performance.

You can disable cookies through your browser settings, though some site features may not function properly as a result. All cookies except essential ones are optional.

7 Your Rights

Every Jubali member has the following rights regarding their own data. Contact our support team to exercise any of these rights.

• Right to Access Your Data: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Right to Opt Out of Promotional Communications: You may opt out of marketing emails or messages at any time.

8 Security Measures

Jubali uses industry-standard security measures to keep your information protected. Our security team monitors systems 24/7.

• 256-bit SSL/TLS encryption applied to all data transfers.
• Two-Factor Authentication (2FA) support.
• Automatic detection and blocking of suspicious login attempts.
• Regular security audits and vulnerability assessments.
• Physical security measures at our data centers.
• Employee access to data is role-based — only those who need it can view it.

9 Child Protection

Jubali is a platform intended strictly for adults. We do not knowingly collect information from anyone under the age of 18.

If we become aware that personal data of a minor has been collected inadvertently, we will immediately close that account and delete all associated information.

If a parent or guardian suspects their child is using Jubali, please notify our support team immediately. We will take prompt action.

10 Privacy Policy Updates

Jubali reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• SMS notifications sent to your registered mobile number.
• A clear notice displayed on the website.
• The date of any changes will be updated at the top of this page.

Continued use of jubali after changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11 Contact

Contact us for any questions, complaints, or requests to delete your data related to this privacy policy. Our dedicated privacy team is available 7 days a week.

For more information, visit our Terms and Conditions and Responsible Gaming Also read this page.